Shipping
Each print is made to order. Please allow a couple of business days for production and packaging before your order ships. Weekends are not included in processing or shipping estimates. Our prints are dispatched within 2-3 business days.
The overall delivery times, including production and shipping are.
- United States: 3-5 business days.
- United Kingdom: 3-5 business days.
- Europe: 5-7 business days.
- Australia: 5-7 business days.
- Rest of the world: 10-15 business days.
Yes, I offer free shipping on all apparel, art prints, and stickers.
Returns
We do not offer returns, so please read the product descriptions carefully and note the clothing size chart to ensure the fit you want.
If your order hasn’t shipped yet, we’re happy to help update the address. Orders often move into production quickly, so please reach out as soon as possible for the best chance to make changes.
Email us at hello@highwestwild.com with your order number and the correct address.
If your order has already shipped and is returned to us, we’re happy to reship it. We just ask that you cover the cost of reshipping and provide an updated or more reliable address.
If an item is returned due to putting in the incorrect address during checkout, the customer is responsible for reshipment costs.
General questions
All of our size charts can be found on each product listing page below the description. Once you click the link you will find clearly marked industry standard measurements taken for each size.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.